ADV MED SUPPORT ASSISTANT
This position will support the Federal Government's response efforts to COVID-19. Duties include but are not limited to:
Works with patient care team to effectively provide, manage and support VA Health care to patients. Communicates effectively with the patient, private health care providers and facilities, insurance carriers, VA Medical Centers and other Federal or private agencies. Interacts with both internal and external customers to schedule, cancel, and/or re-schedule patients appointments and/or consults. Verifies and updates patient/Veterans demographics. Performs basic eligibility. Participates in team meetings to manage and plan patient care. Conducts overview of current, new and over the counter medications with the patient in preparation for visit with the provider. Refers all questions requiring immediate medical attention to the appropriate health care team member. Participates and provides input in problem solving on operational issues or procedures in team meetings, and performs follow up actions if required. Work Schedule:
7:
45am-4:
15pm Financial Disclosure Report:
Not required Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education:
(1) Experience - Six months experience of clerical, office, customer service , or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or (2) Education - One year above high school; or (3) Experience/Education - Equivalent combination of experience and education. English Language Proficiency:
MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations:
For Advanced Medical Support Assistant, GS-6:
One year of experience at or equivalent to the next lower grade level GS-5. In addition to the Basic Requirements defined above, the incumbent must demonstrate the following KSAs:
. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person , and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References:
For additional information, please refer to VA Handbook 5005, Part II, Appendix G45 Medical Support Assistant Qualification Standards, GS-0679, dated August 1, 2019. This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-6. Physical Requirements:
Light lifting (under 15 lbs); Light carrying (under 15 lbs); Walking (1-2 hours); Standing (1-2 hours); Repeated bending (1-2 hours); Near vision correctable at 13 to 16 to Jeager 1 to 4; Far vision correctable in one eye 20/20 and to 20/40 in the other; Hearing (aid permitted).
Estimated Salary: $20 to $28 per hour based on qualifications.
Works with patient care team to effectively provide, manage and support VA Health care to patients. Communicates effectively with the patient, private health care providers and facilities, insurance carriers, VA Medical Centers and other Federal or private agencies. Interacts with both internal and external customers to schedule, cancel, and/or re-schedule patients appointments and/or consults. Verifies and updates patient/Veterans demographics. Performs basic eligibility. Participates in team meetings to manage and plan patient care. Conducts overview of current, new and over the counter medications with the patient in preparation for visit with the provider. Refers all questions requiring immediate medical attention to the appropriate health care team member. Participates and provides input in problem solving on operational issues or procedures in team meetings, and performs follow up actions if required. Work Schedule:
7:
45am-4:
15pm Financial Disclosure Report:
Not required Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education:
(1) Experience - Six months experience of clerical, office, customer service , or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or (2) Education - One year above high school; or (3) Experience/Education - Equivalent combination of experience and education. English Language Proficiency:
MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations:
For Advanced Medical Support Assistant, GS-6:
One year of experience at or equivalent to the next lower grade level GS-5. In addition to the Basic Requirements defined above, the incumbent must demonstrate the following KSAs:
. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person , and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References:
For additional information, please refer to VA Handbook 5005, Part II, Appendix G45 Medical Support Assistant Qualification Standards, GS-0679, dated August 1, 2019. This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-6. Physical Requirements:
Light lifting (under 15 lbs); Light carrying (under 15 lbs); Walking (1-2 hours); Standing (1-2 hours); Repeated bending (1-2 hours); Near vision correctable at 13 to 16 to Jeager 1 to 4; Far vision correctable in one eye 20/20 and to 20/40 in the other; Hearing (aid permitted).
- Department:
0679 Medical Support Assistance - Salary Range:
$38,921 to $50,598 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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