Assistant Community Manager
Job Description
Who We Are
South Oxford Management (SOM) is a leading full-service property management company with a presence in Texas, Georgia, Virginia, New Jersey, Florida, and Connecticut. We are committed to delivering exceptional experiences for both our residents and team members. Our owners and leadership team bring extensive industry experience, ensuring that quality and excellence are woven into every facet of our operations--from asset management to leasing. We are passionate about creating positive experiences and believe in putting people first. When you become a part of South Oxford Management, you join a supportive team that values learning, encourages idea sharing, and actively engages in team building and community service activities.
How You Will Contribute
The Assistant Community Manager supports and assists the Community Manager in overseeing and general administration of the property, and performs related management functions with the daily operations of an apartment community. Monitors the company policies and procedures for their specific property.
Things You Will Do
Customer Service
- Respond to resident concerns and coordinate maintenance requests
- Support occupancy and retention goals by following up with potential and current residents
- Communicate effectively and build relationships with residents through courteous and timely responses to needs and concerns
- Conduct inspections to determine market readiness and implement high-quality standards of cleanliness and aesthetic appearance
- Become a market expert by being abreast of the competition and the surrounding area
- Visually inspect/prepare property (office, models, compactor, vacant, curb appeal, and amenity areas) daily for cleanliness
- Conduct move-out inspections to determine applicable charges for damages
Financials
- Assist in the financial and operational facets of the community
- Prepare monthly close-out and financial reports
- Process invoices for payment
- Support financial performance through rent collection and expense control
- Complete bank deposits, dispositions, and account reconciliations
- Use the property management software to record, track, and report on all financial workings of the community
- Responsible for the bad debt collection process
- Initiate necessary lease violations, late rent notices, and evictions as needed
Leadership
- Work closely with the Community Manager to ensure seamless community management and escalation as needed in the Community Manager's absence
- Perform additional duties as assigned by the Community Manager
Things You Will Need
- High School diploma or equivalent; bachelor's degree preferred
- At least one year of leasing experience in residential property management
- Willing to work a flexible schedule, including weekends and holidays
- Knowledge of Yardi and other industry software preferred
- Detail-oriented with experience in creating financial statements and reports
- A sharp and professional appearance
- Must be able to walk the property, which includes climbing stairs
- Must be able to bend, stoop, squat, kneel, climb stairs, push, pull, reach,and carry supplies
- Stand for extended periods of time
- May be required to lift up to 25 pounds without assistance
Skills:
- Strong written and verbal communication skills
- Computer literate and proficient in Microsoft Office applications (i.e., Word, EXCEL, Outlook, etc.)
- Tech-savvy - able to learn/work with property management applications
- Able to multitask and meet deadlines in a timely manner
What We Will Provide You
South Oxford Management LLC provides a range of insurance options and benefits for our full-time team members. Including:
- Medical/Rx
- Dental
- Vision
- Employer Paid Life/AD&D
- Voluntary Life/AD&D
- Short Term Disability
- Long Term Disability
- Employee Assistance Program
- Accident Plan
- Hospital Indemnity Plan
- Critical Illness Plan
- Legal/ID Theft Protection
- Pet Insurance
- 401(k) Retirement w/ Match + Immediate Vesting
- Paid Holidays and Time Off (3+ weeks)
- Rent Discount (30%)
- Tuition Reimbursement ($2,000/year)
- Paid Parental Leave (4 weeks)
- Employee Referral Bonus
- Employee Rewards and Recognition
You're exceptional. Let us make you feel it. Join our team.
South Oxford Management LLC is proud to be an Equal Opportunity Employer EOE/M/F/D/V/SO. South Oxford utilizes E-Verify, a web-based system that enables enrolled employers to verify the eligibility of their employees to work in the United States through the U.S. Department of Homeland Security and the Social Security Administration, subject to state law.
South Oxford Management LLC is committed to providing a workplace that is free from the use, sale, possession, or distribution of illegal drugs and alcohol, as well as free from the abusive use of legal drugs or alcohol. All job applicants are required to take and successfully complete a drug and/or alcohol test before they will be permitted to begin employment. Applicants who refuse to take a test or fail to cooperate with test representatives will not be permitted to begin employment. If a test yields a positive result for drugs or alcohol, the Company may withdraw the offer of employment to an applicant, provided this is permitted by state law.
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