Help Desk Support
Company Name:
Collabera
## DESCRIPTION
Service Desk agent providing technical support to clients over the phone. Including hardware & software support of PC's, password resets, and in-depth trouble shooting, supporting multiple products (off the shelf and client specific).
Operational environment. The desk runs on a 24x7.
Performance based shift bidding.
Must be able to work any shift.
Must have outstanding attendance and be on-time.
Must have excellent customer service skills
Candidate skills needed:
Basic PC skills; Windows, Outlook, Internet Explorer
Typing Skills are required; 30 WPM
Troubleshooting skills supporting customers remotely over the phone.
Experience with Helpdesk or Service Desk
Customer service skills would include searching knowledge in database to relay trouble shooting procedures to customer.
A Typing Skill Assessment by the supplier is REQUIRED prior to submittal for interview.
Supplier must note results of typing assessment in Resume/Additional Information when submitting resume.
Responsibilities: Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. Non-technical teams provide support to internal and external customers and resellers via incoming customer contacts to the Customer Solutions Center through telephony or e-support : Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments. High school education or equivalent. Typically requires 1-3 years general experience, or equivalent combination of experience and college level education.
Job Title: Help Desk Support
Job Code: Service desk
Domain: IT Services
Location: Tulsa, Oklahoma, US
Pay rate: DOE
Duration: 1 Year
Experience: 1 - 10 years
Recruiter: Jackson Sharma
Phone
Email-ID: jackson. ;
URL: Estimated Salary: $20 to $28 per hour based on qualifications.
Collabera
## DESCRIPTION
Service Desk agent providing technical support to clients over the phone. Including hardware & software support of PC's, password resets, and in-depth trouble shooting, supporting multiple products (off the shelf and client specific).
Operational environment. The desk runs on a 24x7.
Performance based shift bidding.
Must be able to work any shift.
Must have outstanding attendance and be on-time.
Must have excellent customer service skills
Candidate skills needed:
Basic PC skills; Windows, Outlook, Internet Explorer
Typing Skills are required; 30 WPM
Troubleshooting skills supporting customers remotely over the phone.
Experience with Helpdesk or Service Desk
Customer service skills would include searching knowledge in database to relay trouble shooting procedures to customer.
A Typing Skill Assessment by the supplier is REQUIRED prior to submittal for interview.
Supplier must note results of typing assessment in Resume/Additional Information when submitting resume.
Responsibilities: Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. Non-technical teams provide support to internal and external customers and resellers via incoming customer contacts to the Customer Solutions Center through telephony or e-support : Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments. High school education or equivalent. Typically requires 1-3 years general experience, or equivalent combination of experience and college level education.
Job Title: Help Desk Support
Job Code: Service desk
Domain: IT Services
Location: Tulsa, Oklahoma, US
Pay rate: DOE
Duration: 1 Year
Experience: 1 - 10 years
Recruiter: Jackson Sharma
Phone
Email-ID: jackson. ;
URL: Estimated Salary: $20 to $28 per hour based on qualifications.
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