Coach Customer Service
Company Name:
U.S. Cellular
Title: Coach Customer Service
Location: Oklahoma-TULSA_OK
Job Number: CUS000621
Position Profile
We believe our leaders provide the inspiration that ignites the passion our associates have for serving our customers. As a leader dedicated to inspiring success, you should look to U.S. Cellular for your next career move.
As coach for a team of up to 12 associates, your strong leadership and ability to communicate with your associates in a way that stirs their passion for serving our customers are keys to your success. For your team, your background in customer service means that you've walked in their shoes, giving you the knowledge you need to offer performance feedback, encouragement and support while they serve our customer's needs. As you provide effective leadership that drives business results, it'll be important that you are experienced in offering the development opportunities your associates need to be able to take their careers to the next level of leadership as well.
To be considered, you'll gain an edge if you have earned an associate's degree, with a bachelor's degree preferred. You'll also need to have at least four years' customer service experience in a high volume inbound call center, with wireless industry experience preferred. You'll need to have excellent critical thinking and problem solving skills so that you can help resolve escalated calls and other issues your associates bring to you for your help and support. You'll also need to know how to interpret data analysis including statistics and trends for your team's performance.
With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll portray the values that make up our Dynamic Organization, and be able to inspire your team of associates to help one another provide the best customer experience that drives the best business results.
We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. Visit us at uscellular.jobs .
U.S. Cellular is a drug-free workplace and committed to diversity and inclusion.
Qualifications: QUALIFICATIONS
High school diploma or state equivalency certification required; college degree preferred.
Cellular experience preferred.
Four years of customer service experience with two years of supervisory experience preferred
Experience in a high volume call center environment preferred.
Experience with Windows based PCs, including general office software knowledge required.
Excellent oral and written communication skills required.
Must be available to work varying shifts.
Job: Customer ServiceEstimated Salary: $20 to $28 per hour based on qualifications.
U.S. Cellular
Title: Coach Customer Service
Location: Oklahoma-TULSA_OK
Job Number: CUS000621
Position Profile
We believe our leaders provide the inspiration that ignites the passion our associates have for serving our customers. As a leader dedicated to inspiring success, you should look to U.S. Cellular for your next career move.
As coach for a team of up to 12 associates, your strong leadership and ability to communicate with your associates in a way that stirs their passion for serving our customers are keys to your success. For your team, your background in customer service means that you've walked in their shoes, giving you the knowledge you need to offer performance feedback, encouragement and support while they serve our customer's needs. As you provide effective leadership that drives business results, it'll be important that you are experienced in offering the development opportunities your associates need to be able to take their careers to the next level of leadership as well.
To be considered, you'll gain an edge if you have earned an associate's degree, with a bachelor's degree preferred. You'll also need to have at least four years' customer service experience in a high volume inbound call center, with wireless industry experience preferred. You'll need to have excellent critical thinking and problem solving skills so that you can help resolve escalated calls and other issues your associates bring to you for your help and support. You'll also need to know how to interpret data analysis including statistics and trends for your team's performance.
With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll portray the values that make up our Dynamic Organization, and be able to inspire your team of associates to help one another provide the best customer experience that drives the best business results.
We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. Visit us at uscellular.jobs .
U.S. Cellular is a drug-free workplace and committed to diversity and inclusion.
Qualifications: QUALIFICATIONS
High school diploma or state equivalency certification required; college degree preferred.
Cellular experience preferred.
Four years of customer service experience with two years of supervisory experience preferred
Experience in a high volume call center environment preferred.
Experience with Windows based PCs, including general office software knowledge required.
Excellent oral and written communication skills required.
Must be available to work varying shifts.
Job: Customer ServiceEstimated Salary: $20 to $28 per hour based on qualifications.
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