Tech Services Rep II
Company Name:
FedEx Services
Each day, FedEx delivers a wide array of transportation, e-commerce, and business solutions to millions of customers in more than 220 countries and territories around the globe. In order to deliver on the promise to make every FedEx experience outstanding, it is crucial to provide top-notch services and bring together more than 300,000 of the best people globally available.
Want a career that can go the distance? Recognized as a well-established company that fosters growth and values people regardless of background, FedEx was included on the following lists in 2013:
FORTUNE Magazine's 100 Best Companies to Work For
CNN Money's Global 500
Reputation Institute: No. 12 among America''s Most Reputable Companies
FORTUNE Magazine: No. 10 among World's Most Admired Companies
After 40 years of doing business, FedEx recognizes that great people are still at the heart of our success and true success means taking care of the people that drive our business results. By living out a company-wide foundation of people-service-profit (PSP), the right people deliver great service and this produces better profits.
This is all a result of having a top-performing team with an 'Absolutely, Positively' spirit, ready to deliver on the FedEx promise of quality.
If you're looking to connect people with possibilities, all while receiving terrific benefits, competitive pay and a ton of developmental opportunity, don't wait any longer!
Click 'apply now' and tell us more about yourself today!
FedEx Services has posted this position.
Under general supervision provides technical support in the configuration, maintenance, restoration and functions of all products deployed for a defined internal/external customer or account base. Serves as a central point of contact to consult and/or address specific technical and service related problems with customers on FedEx automation portfolio and deployed technologies. Interfaces with customers to provide product information and instructions.
Essential Duties & Responsibilities
Provides technical support and input to the isolation and resolution of component, network, hardware, and software problems.
Ensures that installations, upgrades, and backups of software and hardware applications are performed in an accurate and timely manner.
Assists in identifying systems, component or equipment frequency failures and coordinates corrective action with diagnostic center engineering, vendor support and technical support groups.
Provides input and directions in the selection of hardware.
Develops and ensures positive customer relations and professional service support of systems, software, and products supported.
May participate in product testing to identify defects for resolution.
Adheres to established workmanship standards, policies and procedures of technology services.
Ideal Skills/Knowledge Includes
Strong communication skills - experience communicating with peers, managers, co-workers, etc. from a remote location; experience communicating and resolving issues with external customers
External customer relations skills - onsite experience maintaining computer equipment at an external customer location
PC hardware/software troubleshooting, repair and installation - component level repair, system repair and installation, troubleshooting, escalation, etc.
HP/Dell Warranty Certified
Microsoft Windows operating systems - i.e. Windows XP, 7, 2003 Server, 2008R2
Microsoft Office
Computer hardware support
Experience in a Field Support environment
Van inventory management experience
Time and territory management experience
Router and switch installation / troubleshooting
Cabling and wiring
Wireless networking
Must have a clean driving record per an MVR
Multiple and sometimes conflicting work assignments and changing priorities in support of external and internal customers
A
Certification, Network certifications: MCSE, MCP, CCNA
Network Administration experience
PC and IT Network infrastructure
Domicile Location
Tulsa, OK; relocation assistance not available
Associate degree/equivalent in computer technology, information technology, computer engineering and/or equivalent formal training or work experience.
Two (2) years equivalent work experience in technology support environment.
Good communication and organizational skills.
Strong customer orientation.
Must be able to use a telephone, keyboard and view a computer screen.
Able to operate FedEx vehicle in compliance with established procedures.
Ability to lift 75 pounds.
More advanced degrees may offset experience requirements.
A related Master's degree equals two years' experience.
Date: 2014-05-08
Country: US
State: OK
City: Tulsa
Category: FedEx Services - Information TechnologyEstimated Salary: $20 to $28 per hour based on qualifications.
FedEx Services
Each day, FedEx delivers a wide array of transportation, e-commerce, and business solutions to millions of customers in more than 220 countries and territories around the globe. In order to deliver on the promise to make every FedEx experience outstanding, it is crucial to provide top-notch services and bring together more than 300,000 of the best people globally available.
Want a career that can go the distance? Recognized as a well-established company that fosters growth and values people regardless of background, FedEx was included on the following lists in 2013:
FORTUNE Magazine's 100 Best Companies to Work For
CNN Money's Global 500
Reputation Institute: No. 12 among America''s Most Reputable Companies
FORTUNE Magazine: No. 10 among World's Most Admired Companies
After 40 years of doing business, FedEx recognizes that great people are still at the heart of our success and true success means taking care of the people that drive our business results. By living out a company-wide foundation of people-service-profit (PSP), the right people deliver great service and this produces better profits.
This is all a result of having a top-performing team with an 'Absolutely, Positively' spirit, ready to deliver on the FedEx promise of quality.
If you're looking to connect people with possibilities, all while receiving terrific benefits, competitive pay and a ton of developmental opportunity, don't wait any longer!
Click 'apply now' and tell us more about yourself today!
FedEx Services has posted this position.
Under general supervision provides technical support in the configuration, maintenance, restoration and functions of all products deployed for a defined internal/external customer or account base. Serves as a central point of contact to consult and/or address specific technical and service related problems with customers on FedEx automation portfolio and deployed technologies. Interfaces with customers to provide product information and instructions.
Essential Duties & Responsibilities
Provides technical support and input to the isolation and resolution of component, network, hardware, and software problems.
Ensures that installations, upgrades, and backups of software and hardware applications are performed in an accurate and timely manner.
Assists in identifying systems, component or equipment frequency failures and coordinates corrective action with diagnostic center engineering, vendor support and technical support groups.
Provides input and directions in the selection of hardware.
Develops and ensures positive customer relations and professional service support of systems, software, and products supported.
May participate in product testing to identify defects for resolution.
Adheres to established workmanship standards, policies and procedures of technology services.
Ideal Skills/Knowledge Includes
Strong communication skills - experience communicating with peers, managers, co-workers, etc. from a remote location; experience communicating and resolving issues with external customers
External customer relations skills - onsite experience maintaining computer equipment at an external customer location
PC hardware/software troubleshooting, repair and installation - component level repair, system repair and installation, troubleshooting, escalation, etc.
HP/Dell Warranty Certified
Microsoft Windows operating systems - i.e. Windows XP, 7, 2003 Server, 2008R2
Microsoft Office
Computer hardware support
Experience in a Field Support environment
Van inventory management experience
Time and territory management experience
Router and switch installation / troubleshooting
Cabling and wiring
Wireless networking
Must have a clean driving record per an MVR
Multiple and sometimes conflicting work assignments and changing priorities in support of external and internal customers
A
Certification, Network certifications: MCSE, MCP, CCNA
Network Administration experience
PC and IT Network infrastructure
Domicile Location
Tulsa, OK; relocation assistance not available
Associate degree/equivalent in computer technology, information technology, computer engineering and/or equivalent formal training or work experience.
Two (2) years equivalent work experience in technology support environment.
Good communication and organizational skills.
Strong customer orientation.
Must be able to use a telephone, keyboard and view a computer screen.
Able to operate FedEx vehicle in compliance with established procedures.
Ability to lift 75 pounds.
More advanced degrees may offset experience requirements.
A related Master's degree equals two years' experience.
Date: 2014-05-08
Country: US
State: OK
City: Tulsa
Category: FedEx Services - Information TechnologyEstimated Salary: $20 to $28 per hour based on qualifications.
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