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Unit Manager

Company Name:
Capital One
Title: Unit
manager
Location: United States-Oklahoma-Tulsa-Tulsa (33001)
job
Number: 753519
As a Unit Manager at Capital One, you will lead a dynamic team of front line associates who are the face of Capital One for our customers. Creating excitement and maintaining high levels of morale through change are essential for leaders within Capital One. Unit Managers manage, develop and motivate an internal team of 15 - 25 associates and strive to exceed standards of customer service and experience.
Responsibilities:
- Accountable for achieving business goals for a team of up to 25 associates within unit.
- Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics.
- Prepare and deliver monthly performance reviews for direct reports.
- Manage business level metrics (pen rates, occupancy) to high efficiency standards.
- Share in the accountability for a business level function team (Logistics, quality, innovation, morale).
- Motivate and develop associates and help them achieve their career aspirations.
- Execute flawless management of projects assigned to unit.
- Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc.
- Define and measure performance metrics (incentives, monthly scorecards, annual appraisal) and clearly communicate to team.
Qualifications:
Basic Qualificaitons
- High School Diploma, GED, equivalent certification, or military experience
- At least 2 years of people management experience leading a team of 10 people or more
- Proficient with Microsoft Office
Preferred Qualificaitons
- Bachelors Degree
- At least 5 years experience leading teams
- Strong communication, interpersonal, and influencing skills
At this time, Capital One will not sponsor a new applicant for employment authorization for this
position
.
No agencies please.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status.
Job: Call Center and Customer Service

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