Risk Coordinator

Company Name:
Capital One
Title: Risk Coordinator
Location: United States-Oklahoma-Tulsa-Tulsa (33001)
Job Number: 753632
Associates handle inbound or outbound calls with existing customers. Associates should educate customers on account status, attempting to solve customer problems and/or attempting to secure a payment or make payment arrangements. The goal is to help our customers build and retain a strong credit standing and maintain a customer for life.
- Manage inbound and outbound collection calls
- Perform account level research
- Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities
- Become familiar with and follow Company guidelines and procedures (CBTs, training, timecards, e-mail, training, etc)
- Attend team meetings
- Exhibit effective skip tracing techniques when applicable
- Update account information and complete appropriate documentation
- Maintain superior quality assurance results
Basic Qualifications:
- High School Diploma, GED, Equivalent Certification, or Military Experience
- 1 year of experience in Collections
Preferred Qualifications:
- 2 years post-high school education or Associate Degree
- 1 year experience Call Center or Loss Mitigation
- 1 year experience with MS Office products
- 2 years experience in heavy customer contact environment
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No Agencies please
Job: Call Center and Customer Service

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Scanning Coordinator
Tulsa, OK Kforce
Middle Office Business Coordinator
Tulsa, OK BOK Financial
Client Service Coordinator
Norman, OK Banfield Pet Hospital
Office Coordinator
Tulsa, OK Addison Group
Bilingual Account Coordinator (Business to Bus...
Tulsa, OK Enterprise Holdings
Data Coordinator 1 - Temporary
Tulsa, OK HireRight