Client Service Specialist
3.
8 Tulsa, OK Tulsa, OK Full-time Full-time Estimated:
$27.
5K - $34.
9K a year Estimated:
$27.
5K - $34.
9K a year
Summary:
Provides exceptional customer service, appointment scheduling, and follow up from services (to be) rendered.
DUTIES AND
Responsibilities:
Places customer service calls to prospective members; offers explanation of service and scheduling information.
Encourages members to schedule services; receives, records, and routes customer orders in appropriate manner.
Contacts members when necessary to follow-up on customer satisfaction issues or solicit further business.
Documents all contacts, actions, and responses in client database.
Maintains working knowledge of products and/or services.
Performs other related duties as assigned by management.
Maintain regular attendance based on standard work schedule.
Qualifications:
Excellent telephone presentation skills.
Excellent customer service skills.
Excellent verbal and written communication skills.
Proficient using Google Chrome Commitment to excellence and high standards.
Strong organizational skills; able to manage priorities and workflow.
Ability to work independently and as a member of various teams and committees.
Ability to understand and follow written and verbal instructions.
Acute attention to detail.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
COMPETENCIES:
Diversity-Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Motivation-Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Occasionally required to stand Occasionally required to walk Continually required to sit Continually required to utilize hand and finger dexterity Occasionally required to climb, balance, bend, stoop, kneel or crawl Continually required to talk or hear The above is intended to describe the general content of and requirements for the performance of this job.
It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Places customer service calls to prospective members; offers explanation of service and scheduling information.
Encourages members to schedule services; receives, records, and routes customer orders in appropriate manner.
Contacts members when necessary to follow-up on customer satisfaction issues or solicit further business.
Documents all contacts, actions, and responses in client database.
Maintains working knowledge of products and/or services.
Performs other related duties as assigned by management.
Maintain regular attendance based on standard work schedule.
Excellent telephone presentation skills.
Excellent customer service skills.
Excellent verbal and written communication skills.
Proficient using Google Chrome Commitment to excellence and high standards.
Strong organizational skills; able to manage priorities and workflow.
Ability to work independently and as a member of various teams and committees.
Ability to understand and follow written and verbal instructions.
Acute attention to detail.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Diversity-Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Motivation-Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Occasionally required to stand Occasionally required to walk Continually required to sit Continually required to utilize hand and finger dexterity Occasionally required to climb, balance, bend, stoop, kneel or crawl Continually required to talk or hear.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Tulsa, OK Tulsa, OK Full-time Full-time Estimated:
$27.
5K - $34.
9K a year Estimated:
$27.
5K - $34.
9K a year
Summary:
Provides exceptional customer service, appointment scheduling, and follow up from services (to be) rendered.
DUTIES AND
Responsibilities:
Places customer service calls to prospective members; offers explanation of service and scheduling information.
Encourages members to schedule services; receives, records, and routes customer orders in appropriate manner.
Contacts members when necessary to follow-up on customer satisfaction issues or solicit further business.
Documents all contacts, actions, and responses in client database.
Maintains working knowledge of products and/or services.
Performs other related duties as assigned by management.
Maintain regular attendance based on standard work schedule.
Qualifications:
Excellent telephone presentation skills.
Excellent customer service skills.
Excellent verbal and written communication skills.
Proficient using Google Chrome Commitment to excellence and high standards.
Strong organizational skills; able to manage priorities and workflow.
Ability to work independently and as a member of various teams and committees.
Ability to understand and follow written and verbal instructions.
Acute attention to detail.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
COMPETENCIES:
Diversity-Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Motivation-Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Occasionally required to stand Occasionally required to walk Continually required to sit Continually required to utilize hand and finger dexterity Occasionally required to climb, balance, bend, stoop, kneel or crawl Continually required to talk or hear The above is intended to describe the general content of and requirements for the performance of this job.
It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Places customer service calls to prospective members; offers explanation of service and scheduling information.
Encourages members to schedule services; receives, records, and routes customer orders in appropriate manner.
Contacts members when necessary to follow-up on customer satisfaction issues or solicit further business.
Documents all contacts, actions, and responses in client database.
Maintains working knowledge of products and/or services.
Performs other related duties as assigned by management.
Maintain regular attendance based on standard work schedule.
Excellent telephone presentation skills.
Excellent customer service skills.
Excellent verbal and written communication skills.
Proficient using Google Chrome Commitment to excellence and high standards.
Strong organizational skills; able to manage priorities and workflow.
Ability to work independently and as a member of various teams and committees.
Ability to understand and follow written and verbal instructions.
Acute attention to detail.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Diversity-Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Motivation-Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Occasionally required to stand Occasionally required to walk Continually required to sit Continually required to utilize hand and finger dexterity Occasionally required to climb, balance, bend, stoop, kneel or crawl Continually required to talk or hear.
Estimated Salary: $20 to $28 per hour based on qualifications.
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