Guest Services Associate
Ronald McDonald House Charities of Tulsa, Inc.
Ronald McDonald House Charities of Tulsa, Inc.
Tulsa, OK Tulsa, OK Part-time Part-time $18 - $20 an hour $18 - $20 an hour About us The Ronald McDonald House Charities of Tulsa, Inc.
is a 501(c)3 non-profit that provides love, hope, help and support to families whose children are receiving care at a local hospital by serving as temporary housing for these families.
More information about us and our mission can be found at rmhctulsa.
org.
Position Summary / Duties and Responsibilities The RMHC of Tulsa Guest Services Associate first and foremost supports the mission of Ronald McDonald House Charities of Tulsa.
The Guest Services Associate helps to promote an atmosphere of warmth and support for the families served which is conducive to their rest and relaxation.
This position is an hourly, part-time position with approximately 20-25 hours a week.
Guest Relations Promotes an atmosphere of support, warmth, understanding and open communication with guest families, volunteers, medical community and staff Receives referrals from the medical community and keeps accurate guest family records in strict adherence with privacy guidelines Prioritizes referrals on the wait list in accordance with guidelines, striving to serve as many families as possible Greets and registers guests who check into the House, gives tours and orients guests to policies and services Checks families out of the House at the end of their stay Prepares a meal from the food pantry when the evening meal is not provided by a volunteer group Ensures policies and procedures are being followed, addressing any issues in a courteous manner Identifies and reports special needs of guests to the Resident House Manager as appropriate Community Relations Greets and assists visitors Receives and processes donations Answers phones and takes messages Assists the House in identifying the need for volunteer services Assists with the coordination of Guest Chef volunteers and promoting safe food handling practices Follows procedures to ensure safety of House guests and property Maintains awareness of situations that may have the potential to escalate and exercises good judgment in problem solving Handles emergency situations that occur per RMHC of Tulsa guidelines and policies, promptly notifies others when warranted, calmly and appropriately directs families, volunteers and guests in such instances Reports security concerns to House Manager or the proper authority as appropriate Secures keys and room cards, reports missing or malfunctioning items to the House Manager Opens/closes House as required Maintains detailed activity log and reviews with next manager on duty to ensure smooth operation of the House Maintains accurate records of room deposits and activity passes Responsible for cleanliness/sanitation and orderliness of all areas of House Assists with guest linens after check out to prepare rooms for subsequent guests as needed Identifies supplies needed and keeps storage areas organized Identifies and reports maintenance needs to the House Manager Assists in promoting good relations and ensuring policies and procedures are understood by guests, volunteers, and clinical providers Self-Development Keeps a positive attitude as a team player and source of support Serves as an ambassador for RMHC of Tulsa, appropriately communicating the mission and purpose of the charity Promotes a positive image of RMHC of Tulsa through communication, behavior, and professional dress and attitude.
Qualifications High School education required, some college preferred Bilingual (Spanish and English speaking) preferred Follows instructions and demonstrates an eagerness to learn Takes initiative and exercises good judgment Demonstrates patience, maintains positive attitude and sense of humor Good time management, organizational skills, and the flexibility to work effectively with interruptions Maintains high standards for professionalism, discretion and confidentiality Interfaces comfortably and appropriately with diverse audiences including Families, Volunteers, Staff, Board of Directors, Medical Personnel, Donors, and Visitors Utilizes technology to facilitate greater results for the mission, has basic proficiency in Microsoft Office programs with the ability to learn and utilize other databases and applications as needed Ability to lift 25 pounds, move quickly, and be on your feet for periods of time Availability to work some holidays, nights/weekends, if necessary Employment Status Guest Services Associate is an hourly position Reports to the House Manager Job Type:
Part-time Pay:
$18.
00 - $20.
00 per hour Expected hours:
20 - 25 per week
Benefits:
Paid time off Schedule:
4 hour shift Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Ronald McDonald House Charities of Tulsa, Inc.
Tulsa, OK Tulsa, OK Part-time Part-time $18 - $20 an hour $18 - $20 an hour About us The Ronald McDonald House Charities of Tulsa, Inc.
is a 501(c)3 non-profit that provides love, hope, help and support to families whose children are receiving care at a local hospital by serving as temporary housing for these families.
More information about us and our mission can be found at rmhctulsa.
org.
Position Summary / Duties and Responsibilities The RMHC of Tulsa Guest Services Associate first and foremost supports the mission of Ronald McDonald House Charities of Tulsa.
The Guest Services Associate helps to promote an atmosphere of warmth and support for the families served which is conducive to their rest and relaxation.
This position is an hourly, part-time position with approximately 20-25 hours a week.
Guest Relations Promotes an atmosphere of support, warmth, understanding and open communication with guest families, volunteers, medical community and staff Receives referrals from the medical community and keeps accurate guest family records in strict adherence with privacy guidelines Prioritizes referrals on the wait list in accordance with guidelines, striving to serve as many families as possible Greets and registers guests who check into the House, gives tours and orients guests to policies and services Checks families out of the House at the end of their stay Prepares a meal from the food pantry when the evening meal is not provided by a volunteer group Ensures policies and procedures are being followed, addressing any issues in a courteous manner Identifies and reports special needs of guests to the Resident House Manager as appropriate Community Relations Greets and assists visitors Receives and processes donations Answers phones and takes messages Assists the House in identifying the need for volunteer services Assists with the coordination of Guest Chef volunteers and promoting safe food handling practices Follows procedures to ensure safety of House guests and property Maintains awareness of situations that may have the potential to escalate and exercises good judgment in problem solving Handles emergency situations that occur per RMHC of Tulsa guidelines and policies, promptly notifies others when warranted, calmly and appropriately directs families, volunteers and guests in such instances Reports security concerns to House Manager or the proper authority as appropriate Secures keys and room cards, reports missing or malfunctioning items to the House Manager Opens/closes House as required Maintains detailed activity log and reviews with next manager on duty to ensure smooth operation of the House Maintains accurate records of room deposits and activity passes Responsible for cleanliness/sanitation and orderliness of all areas of House Assists with guest linens after check out to prepare rooms for subsequent guests as needed Identifies supplies needed and keeps storage areas organized Identifies and reports maintenance needs to the House Manager Assists in promoting good relations and ensuring policies and procedures are understood by guests, volunteers, and clinical providers Self-Development Keeps a positive attitude as a team player and source of support Serves as an ambassador for RMHC of Tulsa, appropriately communicating the mission and purpose of the charity Promotes a positive image of RMHC of Tulsa through communication, behavior, and professional dress and attitude.
Qualifications High School education required, some college preferred Bilingual (Spanish and English speaking) preferred Follows instructions and demonstrates an eagerness to learn Takes initiative and exercises good judgment Demonstrates patience, maintains positive attitude and sense of humor Good time management, organizational skills, and the flexibility to work effectively with interruptions Maintains high standards for professionalism, discretion and confidentiality Interfaces comfortably and appropriately with diverse audiences including Families, Volunteers, Staff, Board of Directors, Medical Personnel, Donors, and Visitors Utilizes technology to facilitate greater results for the mission, has basic proficiency in Microsoft Office programs with the ability to learn and utilize other databases and applications as needed Ability to lift 25 pounds, move quickly, and be on your feet for periods of time Availability to work some holidays, nights/weekends, if necessary Employment Status Guest Services Associate is an hourly position Reports to the House Manager Job Type:
Part-time Pay:
$18.
00 - $20.
00 per hour Expected hours:
20 - 25 per week
Benefits:
Paid time off Schedule:
4 hour shift Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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