Service Consultant
Tulsa, OK Tulsa, OK Full-time Full-time $10 - $27 an hour $10 - $27 an hour Service Writer Job Objective:
Provide prompt, dependable, high quality, labor sales to customers by using current proactive feature benefit sales techniques.
QUALIFICATIONS License(s)- Driver's License (DL) Education- High school diploma (or equivalent) Skills- Read and comprehend instructions and information Strong communication skills Ability to meet company's production and quality standards GENERAL EXPECTATIONS Devote himself/herself to ensuring customer satisfaction Inquire about management, production, and quality requirements established by the company Develop and maintain effective listening skills Understand and follow company rules, policies and expectations Establish personal performance goals consistent with company standards of productivity and devise a strategy to meet goals Understand terminology of business and remain current with technology changes in products and service Know and comprehend federal, state, and local requirements which govern the company's business Attend company meetings as required Participate in performance management Uphold company's non-disclosure and confidentiality policies and agreements Follow lawful directions from supervisors Interact well with others and positively influence employee morale Work evening, weekend, and holiday work hours as required Maintain professional personal appearance JOB-SPECIFIC RESPONSIBILITIES Determine costs and completion date of expected repairs and relay customers Analyze progress to maximize efficiency and maintain high quality repairs Delegate jobs to technicians based on skill levels effectively using current resources Determine correct part numbers on repair orders and direct Parts department to correlating needs for repair Diagnose problems correctly and describe problems on repair orders accurately Establish and maintain effective and proficient Service department focusing on offering excellent customer satisfaction working in conjunction with Service Manager Aid technicians as required when issues arise with completion of service work Produce accurate estimates for wreck and internal repairs Provide assistance with cashier transactions when needed.
Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.
Initiate and finalize repair orders for warranty, customer paid, and internal repair.
Handle customer complaints sensibly displaying empathy and constructive attitude to satisfy customers and retain loyalty.
Greet customers promptly with friendliness and politeness.
Conduct phone transactions quickly, courteously.
Sell supplementary services by notifying customers of service specials and/or when additional work is required on the vehicle.
Notify customers promptly concerning delays, changes, or additional work required.
Offer special attention when repeat repairs arise and ensure issue is corrected.
Communicate realistic and appropriate levels of expectations for customers concerning all aspects of service and service repairs.
Job Type:
Full-time Pay:
$10.
00 - $27.
00 per hour
Benefits:
401(k) Dental insurance Disability insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Schedule:
10 hour shift 8 hour shift Monday to Friday Weekends Supplemental pay types:
Bonus pay Commission pay Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred) License/Certification:
Driver's License (Preferred) Motorcycle License (Preferred) Work Location:
One location Paid Training:
Yes Management:
Store Manager Company's website:
www.
Route66H-D.
com Company's Facebook page:
https:
//www.
facebook.
com/Route66hd Benefit Conditions:
Waiting period may apply Work Remotely:
No Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Provide prompt, dependable, high quality, labor sales to customers by using current proactive feature benefit sales techniques.
QUALIFICATIONS License(s)- Driver's License (DL) Education- High school diploma (or equivalent) Skills- Read and comprehend instructions and information Strong communication skills Ability to meet company's production and quality standards GENERAL EXPECTATIONS Devote himself/herself to ensuring customer satisfaction Inquire about management, production, and quality requirements established by the company Develop and maintain effective listening skills Understand and follow company rules, policies and expectations Establish personal performance goals consistent with company standards of productivity and devise a strategy to meet goals Understand terminology of business and remain current with technology changes in products and service Know and comprehend federal, state, and local requirements which govern the company's business Attend company meetings as required Participate in performance management Uphold company's non-disclosure and confidentiality policies and agreements Follow lawful directions from supervisors Interact well with others and positively influence employee morale Work evening, weekend, and holiday work hours as required Maintain professional personal appearance JOB-SPECIFIC RESPONSIBILITIES Determine costs and completion date of expected repairs and relay customers Analyze progress to maximize efficiency and maintain high quality repairs Delegate jobs to technicians based on skill levels effectively using current resources Determine correct part numbers on repair orders and direct Parts department to correlating needs for repair Diagnose problems correctly and describe problems on repair orders accurately Establish and maintain effective and proficient Service department focusing on offering excellent customer satisfaction working in conjunction with Service Manager Aid technicians as required when issues arise with completion of service work Produce accurate estimates for wreck and internal repairs Provide assistance with cashier transactions when needed.
Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.
Initiate and finalize repair orders for warranty, customer paid, and internal repair.
Handle customer complaints sensibly displaying empathy and constructive attitude to satisfy customers and retain loyalty.
Greet customers promptly with friendliness and politeness.
Conduct phone transactions quickly, courteously.
Sell supplementary services by notifying customers of service specials and/or when additional work is required on the vehicle.
Notify customers promptly concerning delays, changes, or additional work required.
Offer special attention when repeat repairs arise and ensure issue is corrected.
Communicate realistic and appropriate levels of expectations for customers concerning all aspects of service and service repairs.
Job Type:
Full-time Pay:
$10.
00 - $27.
00 per hour
Benefits:
401(k) Dental insurance Disability insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Schedule:
10 hour shift 8 hour shift Monday to Friday Weekends Supplemental pay types:
Bonus pay Commission pay Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred) License/Certification:
Driver's License (Preferred) Motorcycle License (Preferred) Work Location:
One location Paid Training:
Yes Management:
Store Manager Company's website:
www.
Route66H-D.
com Company's Facebook page:
https:
//www.
facebook.
com/Route66hd Benefit Conditions:
Waiting period may apply Work Remotely:
No Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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