Corporate Account Services Representative
Tulsa, OK Tulsa, OK Full-time Full-time $17 - $19 an hour $17 - $19 an hour 3 days ago 3 days ago 3 days ago Job Description Provides high-level specialized customer service for large corporate customers with the purpose of retaining and growing corporate business.
Essential duties and responsibilities, shown below, will vary accordingly based on assignment.
Essential Duties and Responsibilities Provide customer service and administrative support to contracted accounts.
Provide highly accurate and prompt responses to customer inquiries and concerns.
Complete and process forms and/or special reports related to reservation special handling requirements and requests.
Interact with executives of accounts that range in size from minimum of $50,000 annually.
Provide general information regarding ABG locations, service, policies and procedures.
Maintain accurate listing of ABG charge cards of corporate accounts.
Maintain accurate listing of corporate account wizard information.
Promote special offers.
Free-sell and extend corporate rentals as needed.
Coordinate specialist needs of executive-level reservations.
Provide administrative support including but not limited to writing correspondence, faxing, ordering renter applications.
Coordinate future reservations and/or investigate customer service issues through telephone and email communication with field operations associates.
Investigate and respond to any customer service or billing issues.
Communicate and collaborate with team members, account managers and ABG personnel at rental locations in order to retain and grow the business of corporate accounts.
Supervisory Responsibilities This position does not have formal supervision responsibilities.
Qualifications Required Experience HS Diploma or equivalent required.
Some college preferred.
Minimum of two years sales and/or customer service experience required.
Preferred candidate will have previous contact center experience.
Previous experience providing concierge/prestige level services for corporate and Fortune 100 customers.
Required Knowledge, Skills and Abilities Highly proficient/advanced PC skills using MS Outlook, MS Office and multiple specialized software applications.
Strong negotiation, decision-making and problem-solving skills Good customer service skills Strong verbal and written communication skills Strong detail organization and organizational skills Able to multitask and prioritize effectively Excellent telephone and listening skills, specifically requiring professional telephone demeanor to effectively serve clients.
Ability to work in a fast-paced team environment Regular and punctual attendance required Travel Requirements Minimal travel is required.
Disclaimer The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary, based on job location, department or the assignment.
The actual essential duties, responsibilities and qualifications may vary by location, department, reporting structure or other business needs.
No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.
The fine print:
Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled.
This role requires the ability to lift up to 15 pounds and enter and exit vehicles.
This advertisement does not constitute a promise or guarantee of employment.
This advertisement describes the general nature and level of this position only.
Essential functions and responsibilities may change as business needs require.
This position may be with any affiliate of Avis Budget Group.
Job Type:
Full-time Pay:
$17.
00 - $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Weekends as needed Work setting:
In-person Work Location:
In person Provides high-level specialized customer service for large corporate customers with the purpose of retaining and growing corporate business.
Essential duties and responsibilities, shown below, will vary accordingly based on assignment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Essential duties and responsibilities, shown below, will vary accordingly based on assignment.
Essential Duties and Responsibilities Provide customer service and administrative support to contracted accounts.
Provide highly accurate and prompt responses to customer inquiries and concerns.
Complete and process forms and/or special reports related to reservation special handling requirements and requests.
Interact with executives of accounts that range in size from minimum of $50,000 annually.
Provide general information regarding ABG locations, service, policies and procedures.
Maintain accurate listing of ABG charge cards of corporate accounts.
Maintain accurate listing of corporate account wizard information.
Promote special offers.
Free-sell and extend corporate rentals as needed.
Coordinate specialist needs of executive-level reservations.
Provide administrative support including but not limited to writing correspondence, faxing, ordering renter applications.
Coordinate future reservations and/or investigate customer service issues through telephone and email communication with field operations associates.
Investigate and respond to any customer service or billing issues.
Communicate and collaborate with team members, account managers and ABG personnel at rental locations in order to retain and grow the business of corporate accounts.
Supervisory Responsibilities This position does not have formal supervision responsibilities.
Qualifications Required Experience HS Diploma or equivalent required.
Some college preferred.
Minimum of two years sales and/or customer service experience required.
Preferred candidate will have previous contact center experience.
Previous experience providing concierge/prestige level services for corporate and Fortune 100 customers.
Required Knowledge, Skills and Abilities Highly proficient/advanced PC skills using MS Outlook, MS Office and multiple specialized software applications.
Strong negotiation, decision-making and problem-solving skills Good customer service skills Strong verbal and written communication skills Strong detail organization and organizational skills Able to multitask and prioritize effectively Excellent telephone and listening skills, specifically requiring professional telephone demeanor to effectively serve clients.
Ability to work in a fast-paced team environment Regular and punctual attendance required Travel Requirements Minimal travel is required.
Disclaimer The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary, based on job location, department or the assignment.
The actual essential duties, responsibilities and qualifications may vary by location, department, reporting structure or other business needs.
No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.
The fine print:
Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled.
This role requires the ability to lift up to 15 pounds and enter and exit vehicles.
This advertisement does not constitute a promise or guarantee of employment.
This advertisement describes the general nature and level of this position only.
Essential functions and responsibilities may change as business needs require.
This position may be with any affiliate of Avis Budget Group.
Job Type:
Full-time Pay:
$17.
00 - $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Weekends as needed Work setting:
In-person Work Location:
In person Provides high-level specialized customer service for large corporate customers with the purpose of retaining and growing corporate business.
Essential duties and responsibilities, shown below, will vary accordingly based on assignment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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