Desktop Support Specialist
Tulsa, OK Tulsa, OK Full-time Full-time $50,000 - $55,000 a year $50,000 - $55,000 a year 20 hours ago 20 hours ago 20 hours ago We are seeking a Desktop Support Specialist to join our awesome IT Team! The Technical Support Specialist helps the users solve software or hardware problems.
Working primarily with users and the Help Desk, their #1 skill is communication (with customer service #2), and the ability to develop a rapport and shared language with the users.
Reporting to the Technical Support Analyst, responsibilities include receiving support tickets, phone calls, or emails, contacting the user, listening to their issue, diagnosing their problem, and walking them through the solution - with an eye toward training the user how to better solve their own problems as much as possible.
The Technical Support Specialist works closely with all members of the IT team, keeping up to date with network infrastructure or security changes.
The Technical Support Specialist, by nature of working with more users than anyone else, functions as the User's Advocate related to changes that impact the user experience.
Responsibilities:
Facilitation/Customer Service:
Provide end-user support (analyzing and resolving computer hardware, software, and network issues, repairing user workstations, modifying configurations, replacing faulty components, and rebuilding complete systems as needed).
Manage working relationships within support boundaries.
Ensure end-user satisfaction.
Communicates progress or delays as appropriate.
Maintains/modifies computer and user access controls.
Takes part in new user provisioning and offboarding activities (moves/adds/changes/deletes) in Active Directory and M365, as well as user phone support.
Problem Solving/Troubleshooting:
Identify/test possible solutions.
Implement solutions.
Evaluate problem-solving processes and outcomes.
Task Management:
Identify and obtain tools and resources to perform the job.
Generate and respond to Help Desk tickets, and status updates to IT staff.
Analysis skills:
Interpret and evaluate user requirements and evaluate present user data and system configuration, with an eye toward future needs.
Documentation:
Writes/revises internal Knowledge Base entries in Help Desk system.
Requirements:
High School diploma or equivalent.
Bachelor's degree in Information Technology or related field preferred.
2
years of working experience in Information Technology or Computer Science field.
Advanced computer skills.
Ability to build Ethernet cables if necessary (RJ45:
T568B wiring spec) This document generally describes the essential functions of the job and the physical demands required to perform the job.
This compilation of essential functions and physical demands is not all inclusive, nor does it prohibit the assignment of additional duties or expectations.
Good communication (written and oral) skills.
Able to think analytically and be adept at problem-solving.
WORKING CONDITIONS Moves PC equipment and other equipment (up to 50 pounds) to different locations as needed.
Dexterous with cable runs and wiring.
OFFICE CLERICAL:
Mostly sedentary.
Must be able to sit in a chair most of the day to do the work.
Must be able to maneuver the body while sitting and using a computer keyboard.
Minimal standing, walking, bending, carrying of light items (up to 50 pounds) such as papers, books, files, and lifting of mail baskets and office items.
Job Type:
Full-time Pay:
$50,000.
00 - $55,000.
00 per year
Benefits:
Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Experience level:
2 years Schedule:
8 hour shift Day shift Monday to Friday No weekends Ability to commute/relocate:
Tulsa, OK 74120:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
2 years (Preferred) Microsoft Office:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Working primarily with users and the Help Desk, their #1 skill is communication (with customer service #2), and the ability to develop a rapport and shared language with the users.
Reporting to the Technical Support Analyst, responsibilities include receiving support tickets, phone calls, or emails, contacting the user, listening to their issue, diagnosing their problem, and walking them through the solution - with an eye toward training the user how to better solve their own problems as much as possible.
The Technical Support Specialist works closely with all members of the IT team, keeping up to date with network infrastructure or security changes.
The Technical Support Specialist, by nature of working with more users than anyone else, functions as the User's Advocate related to changes that impact the user experience.
Responsibilities:
Facilitation/Customer Service:
Provide end-user support (analyzing and resolving computer hardware, software, and network issues, repairing user workstations, modifying configurations, replacing faulty components, and rebuilding complete systems as needed).
Manage working relationships within support boundaries.
Ensure end-user satisfaction.
Communicates progress or delays as appropriate.
Maintains/modifies computer and user access controls.
Takes part in new user provisioning and offboarding activities (moves/adds/changes/deletes) in Active Directory and M365, as well as user phone support.
Problem Solving/Troubleshooting:
Identify/test possible solutions.
Implement solutions.
Evaluate problem-solving processes and outcomes.
Task Management:
Identify and obtain tools and resources to perform the job.
Generate and respond to Help Desk tickets, and status updates to IT staff.
Analysis skills:
Interpret and evaluate user requirements and evaluate present user data and system configuration, with an eye toward future needs.
Documentation:
Writes/revises internal Knowledge Base entries in Help Desk system.
Requirements:
High School diploma or equivalent.
Bachelor's degree in Information Technology or related field preferred.
2
years of working experience in Information Technology or Computer Science field.
Advanced computer skills.
Ability to build Ethernet cables if necessary (RJ45:
T568B wiring spec) This document generally describes the essential functions of the job and the physical demands required to perform the job.
This compilation of essential functions and physical demands is not all inclusive, nor does it prohibit the assignment of additional duties or expectations.
Good communication (written and oral) skills.
Able to think analytically and be adept at problem-solving.
WORKING CONDITIONS Moves PC equipment and other equipment (up to 50 pounds) to different locations as needed.
Dexterous with cable runs and wiring.
OFFICE CLERICAL:
Mostly sedentary.
Must be able to sit in a chair most of the day to do the work.
Must be able to maneuver the body while sitting and using a computer keyboard.
Minimal standing, walking, bending, carrying of light items (up to 50 pounds) such as papers, books, files, and lifting of mail baskets and office items.
Job Type:
Full-time Pay:
$50,000.
00 - $55,000.
00 per year
Benefits:
Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Experience level:
2 years Schedule:
8 hour shift Day shift Monday to Friday No weekends Ability to commute/relocate:
Tulsa, OK 74120:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
2 years (Preferred) Microsoft Office:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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