Customer Relations Manager
Job DetailsLevel Experienced Job Location Clary Sage College - Tulsa, OK Description Community HigherEd seeks a professional to work the busy Clary Sage College front desk as a Customer Relations Manager (CRM) and oversee front desk operations and the front desk teams at our other two nearby campuses, which include Community Care College and Oklahoma Technical College! The CRM will be the first point of contact for the public, on the phone and in person, creating an environment of excellence in customer service.
Answer multi-line phone systems, assist clients in scheduling services, operate the salon register, and uphold excellence in customer service.
Interact daily with students (customers), management, vendors, and employees, ensuring that high-quality standards and corporate values are portrayed on behalf of the Colleges.
The CRM will administer oversight of customer (student, client, and employee) expectations, train and supervise Customer Relations Specialists, and manage the day-to-day operations of the Clary Sage, Community Care, and Oklahoma Technical College front desks.
In addition, they are responsible for the general administration of office operations, including overseeing the front desk retail areas, developing/enforcing policy and procedures, project management, inventory control, training, and development of front desk personnel.
Associate's degree preferred.
Management experience preferred.
Minimum of two years of related customer service experience, front desk experience preferred.
The Customer Relations Manager must possess the following:
Highly developed communication and interpersonal skills.
Excellent time management skills and organizational skills.
Superior front desk procedural knowledge and training abilities.
Ability to model the CARES (Courtesy, Accountability, Respect, Excellence, Success) philosophy and the organization's Core Values.
Ability to demonstrate a non-profit mindset:
connect our mission and purpose with our people.
Full-time days, Monday through Friday, with occasional evening coverage.
Great benefits! General
Responsibilities:
Oversee front desk systems and operations.
Evaluate, train, cross-train, and supervise front desk CRS personnel.
Manage CRS schedules and time off requests; coordinate with personnel to ensure adequate front desk coverage at all times; fill in at other campus front desks as necessary.
Ensure outstanding customer satisfaction at all times; Evaluate, resolve and report student/client complaints.
Create an environment of Excellence in Customer Service toward students, clients and employees.
Effectively manage the sales floor, ensuring all customers are being serviced.
Produce high-quality communications, oral and written, on behalf of the College.
Operate various front desk software, conduct transactions, cash handling, and drawer balancing procedures.
Answer multi-phone lines, transfer calls, retrieve and take messages Effectively handle lead calls for the admissions department, ensuring all call log procedures are being followed.
Develop strategies and carry out and/or delegate routine office duties to achieve efficiency and effectiveness.
Executing special projects as assigned Interact daily with students, salon/spa clients, management, vendors, and employees, ensuring that high-quality standards and corporate values are portrayed on behalf of the College.
Serve as a resource for general product and service knowledge to all customers.
Additional duties as assigned
Benefits:
Health Insurance Dental Insurance Vision Insurance Life insurance Generous PTO policy Personal days Paid holidays Birthday holiday Bereavement Volunteer Day Educational Assistance Program 401k retirement plan 401k match Discounted gym membership Free monthly services Community service benefit Who We Are:
Community HigherEd Institute is Oklahoma's only private non-profit technical college system based in Tulsa, Oklahoma that is dedicated to improving the lives of aspiring professionals through each of its three campuses, Community Care College, Clary Sage College, and Oklahoma Technical College.
Established in 1995, The College's mission is to transform lives and contribute to society by providing career-focused higher education opportunities that empower students to obtain successful employment, develop leadership skills, and serve their communities.
The College culture is encapsulated in the C.
A.
R.
E.
S acronym that highlights the engrained mentality of all members of faculty, staff, and administration alike:
courtesy, accountability, respect, excellence, and success.
QualificationsSkills & Abilities:
Professional appearance Welcoming, friendly, positive outgoing personality Must excel in customer service Clear, concise communications skills Excellent organizational and administrative skills Ability to maintain confidentiality is a must Proficient in Google Suite, MS Word, Excel, and other basic campus management software.
Education &
Experience:
High School Diploma or equivalent (required) Associate degree from an accredited institution (preferred) Minimum of two years of customer service experience (required) Two years of front desk/administrative experience (preferred) Management experience (preferred) Recommended Skills Administration Confidentiality Coordinating Courtesy Customer Satisfaction Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Answer multi-line phone systems, assist clients in scheduling services, operate the salon register, and uphold excellence in customer service.
Interact daily with students (customers), management, vendors, and employees, ensuring that high-quality standards and corporate values are portrayed on behalf of the Colleges.
The CRM will administer oversight of customer (student, client, and employee) expectations, train and supervise Customer Relations Specialists, and manage the day-to-day operations of the Clary Sage, Community Care, and Oklahoma Technical College front desks.
In addition, they are responsible for the general administration of office operations, including overseeing the front desk retail areas, developing/enforcing policy and procedures, project management, inventory control, training, and development of front desk personnel.
Associate's degree preferred.
Management experience preferred.
Minimum of two years of related customer service experience, front desk experience preferred.
The Customer Relations Manager must possess the following:
Highly developed communication and interpersonal skills.
Excellent time management skills and organizational skills.
Superior front desk procedural knowledge and training abilities.
Ability to model the CARES (Courtesy, Accountability, Respect, Excellence, Success) philosophy and the organization's Core Values.
Ability to demonstrate a non-profit mindset:
connect our mission and purpose with our people.
Full-time days, Monday through Friday, with occasional evening coverage.
Great benefits! General
Responsibilities:
Oversee front desk systems and operations.
Evaluate, train, cross-train, and supervise front desk CRS personnel.
Manage CRS schedules and time off requests; coordinate with personnel to ensure adequate front desk coverage at all times; fill in at other campus front desks as necessary.
Ensure outstanding customer satisfaction at all times; Evaluate, resolve and report student/client complaints.
Create an environment of Excellence in Customer Service toward students, clients and employees.
Effectively manage the sales floor, ensuring all customers are being serviced.
Produce high-quality communications, oral and written, on behalf of the College.
Operate various front desk software, conduct transactions, cash handling, and drawer balancing procedures.
Answer multi-phone lines, transfer calls, retrieve and take messages Effectively handle lead calls for the admissions department, ensuring all call log procedures are being followed.
Develop strategies and carry out and/or delegate routine office duties to achieve efficiency and effectiveness.
Executing special projects as assigned Interact daily with students, salon/spa clients, management, vendors, and employees, ensuring that high-quality standards and corporate values are portrayed on behalf of the College.
Serve as a resource for general product and service knowledge to all customers.
Additional duties as assigned
Benefits:
Health Insurance Dental Insurance Vision Insurance Life insurance Generous PTO policy Personal days Paid holidays Birthday holiday Bereavement Volunteer Day Educational Assistance Program 401k retirement plan 401k match Discounted gym membership Free monthly services Community service benefit Who We Are:
Community HigherEd Institute is Oklahoma's only private non-profit technical college system based in Tulsa, Oklahoma that is dedicated to improving the lives of aspiring professionals through each of its three campuses, Community Care College, Clary Sage College, and Oklahoma Technical College.
Established in 1995, The College's mission is to transform lives and contribute to society by providing career-focused higher education opportunities that empower students to obtain successful employment, develop leadership skills, and serve their communities.
The College culture is encapsulated in the C.
A.
R.
E.
S acronym that highlights the engrained mentality of all members of faculty, staff, and administration alike:
courtesy, accountability, respect, excellence, and success.
QualificationsSkills & Abilities:
Professional appearance Welcoming, friendly, positive outgoing personality Must excel in customer service Clear, concise communications skills Excellent organizational and administrative skills Ability to maintain confidentiality is a must Proficient in Google Suite, MS Word, Excel, and other basic campus management software.
Education &
Experience:
High School Diploma or equivalent (required) Associate degree from an accredited institution (preferred) Minimum of two years of customer service experience (required) Two years of front desk/administrative experience (preferred) Management experience (preferred) Recommended Skills Administration Confidentiality Coordinating Courtesy Customer Satisfaction Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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