Salon Front Desk Customer Liaison
Tulsa, OK Tulsa, OK Part-time Part-time $15 an hour $15 an hour 14 hours ago 14 hours ago 14 hours ago Upscale Tulsa Salon looking for a parttime Front Desk Customer Liaison to work 25-30 hours per week.
Your primary responsibility is to provide exceptional customer service and ensure the smooth operation of the salon.
Your role involves interacting with clients, managing appointments, handling inquiries, and supporting the salon staff.
Here are some key tasks and skills you may need in this role:
Customer Service:
Greet clients warmly, listen to their needs, and ensure they have a positive experience throughout their visit.
Address any concerns or complaints with professionalism and empathy.
Appointment Scheduling:
Manage the salon's appointment book, coordinating bookings for hair stylists, colorists, and other salon services efficiently.
Make reminder calls or send SMS notifications to clients about upcoming appointments.
Payment Processing:
Handle cash, credit card transactions, or electronic payments accurately and securely.
Issue receipts and process tips for salon services.
Product Knowledge:
Be familiar with the salon's product offerings, including hair care products, skin care and styling tools, to assist clients in making informed purchasing decisions.
Phone and Email Communication:
Answer incoming calls and respond to email inquiries promptly and courteously.
Provide information about services, pricing, and salon policies.
Upselling and Cross-Selling:
Suggest additional services or products that align with the client's needs to enhance their salon experience and increase sales.
Salon Maintenance:
Keep the front desk area clean and organized.
Ensure the waiting area is comfortable and well-stocked with reading materials and refreshments.
Multitasking:
Handle multiple tasks simultaneously, such as attending to clients, managing appointments, and assisting the salon staff with their needs.
Problem-Solving:
Be resourceful in finding solutions to scheduling conflicts, client requests, or any other issues that may arise during salon operations.
Team Collaboration:
Communicate effectively with the salon's hairdressers, stylists, and other staff members to coordinate client services and address any concerns.
Professionalism:
Present yourself in a well-groomed and professional manner, reflecting the salon's image and brand.
Remember, as a Front Desk Customer Liaison, you serve as the face of the salon, and your friendly, helpful demeanor can significantly impact the overall customer experience and contribute to client retention and loyalty.
Job Type:
Part-time Pay:
$15.
00 per hour
Benefits:
Employee discount Ability to commute/relocate:
Tulsa, OK 74120:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Salon:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Your primary responsibility is to provide exceptional customer service and ensure the smooth operation of the salon.
Your role involves interacting with clients, managing appointments, handling inquiries, and supporting the salon staff.
Here are some key tasks and skills you may need in this role:
Customer Service:
Greet clients warmly, listen to their needs, and ensure they have a positive experience throughout their visit.
Address any concerns or complaints with professionalism and empathy.
Appointment Scheduling:
Manage the salon's appointment book, coordinating bookings for hair stylists, colorists, and other salon services efficiently.
Make reminder calls or send SMS notifications to clients about upcoming appointments.
Payment Processing:
Handle cash, credit card transactions, or electronic payments accurately and securely.
Issue receipts and process tips for salon services.
Product Knowledge:
Be familiar with the salon's product offerings, including hair care products, skin care and styling tools, to assist clients in making informed purchasing decisions.
Phone and Email Communication:
Answer incoming calls and respond to email inquiries promptly and courteously.
Provide information about services, pricing, and salon policies.
Upselling and Cross-Selling:
Suggest additional services or products that align with the client's needs to enhance their salon experience and increase sales.
Salon Maintenance:
Keep the front desk area clean and organized.
Ensure the waiting area is comfortable and well-stocked with reading materials and refreshments.
Multitasking:
Handle multiple tasks simultaneously, such as attending to clients, managing appointments, and assisting the salon staff with their needs.
Problem-Solving:
Be resourceful in finding solutions to scheduling conflicts, client requests, or any other issues that may arise during salon operations.
Team Collaboration:
Communicate effectively with the salon's hairdressers, stylists, and other staff members to coordinate client services and address any concerns.
Professionalism:
Present yourself in a well-groomed and professional manner, reflecting the salon's image and brand.
Remember, as a Front Desk Customer Liaison, you serve as the face of the salon, and your friendly, helpful demeanor can significantly impact the overall customer experience and contribute to client retention and loyalty.
Job Type:
Part-time Pay:
$15.
00 per hour
Benefits:
Employee discount Ability to commute/relocate:
Tulsa, OK 74120:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Salon:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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