Customer Support Team Leader
Privacy Notice Objective has evolved from a business that sold a single software solution, to an organisation that has multiple product lines meeting the needs of the Public Sector and Regulated Industry.
The importance and the opportunity to cross-sell is massive.
About the role A product technical support specialist who is responsible for the operations leadership of the UK support team and also the delivery of the product support services of that team.
You will be managing and coaching the team on best practices, establishing continuous improvement while also maintaining governance to the highest standard.
Your role will be to provide remote product technical support to customers where you obtain a solid understanding of the customer issue, diagnose, and provide an appropriate solution.
You will be maintaining up-to-date and relevant technical knowledge of Objective solutions and the environments in which they run.
Your day will include technical support ownership of designated customers and building a positive relationship.
To be set up for success you will need to have had 2
years experience managing a small team This is a great opportunity to work with a global managed services team.
The majority of the team are based in our Sydney office, with personnel also based in our Wellington NZ, Singapore and Reading UK offices.
2
years experience as a team leader or managing people
3
years in a post sales role in delivering technical support services to external customers
Sound knowledge of Sql, Windows/ Unix Operating system
Experience with one of the programming language - Java/ C+
and a repository system like MS SharePoint
Knowledge of Web/ Application serverThis role is based in our Reading Office.
Our offices are situated in an award-winning prestigious building in the centre of Reading directly across from Reading Station.
Youll get to work and laugh alongside a friendly and diverse bunch of people in our beautifully appointed open-plan office.
Start your days with us by helping yourself to the free breakfast we provide and work up a sweat in our bootcamps or yoga programmes, we also have a number of social events where you get to know your colleagues better.
Recommended Skills Business Process Improvement C+
(Programming Language) Governance Java (Programming Language) Leadership Microsoft Share Point Estimated Salary: $20 to $28 per hour based on qualifications.
The importance and the opportunity to cross-sell is massive.
About the role A product technical support specialist who is responsible for the operations leadership of the UK support team and also the delivery of the product support services of that team.
You will be managing and coaching the team on best practices, establishing continuous improvement while also maintaining governance to the highest standard.
Your role will be to provide remote product technical support to customers where you obtain a solid understanding of the customer issue, diagnose, and provide an appropriate solution.
You will be maintaining up-to-date and relevant technical knowledge of Objective solutions and the environments in which they run.
Your day will include technical support ownership of designated customers and building a positive relationship.
To be set up for success you will need to have had 2
years experience managing a small team This is a great opportunity to work with a global managed services team.
The majority of the team are based in our Sydney office, with personnel also based in our Wellington NZ, Singapore and Reading UK offices.
2
years experience as a team leader or managing people
3
years in a post sales role in delivering technical support services to external customers
Sound knowledge of Sql, Windows/ Unix Operating system
Experience with one of the programming language - Java/ C+
and a repository system like MS SharePoint
Knowledge of Web/ Application serverThis role is based in our Reading Office.
Our offices are situated in an award-winning prestigious building in the centre of Reading directly across from Reading Station.
Youll get to work and laugh alongside a friendly and diverse bunch of people in our beautifully appointed open-plan office.
Start your days with us by helping yourself to the free breakfast we provide and work up a sweat in our bootcamps or yoga programmes, we also have a number of social events where you get to know your colleagues better.
Recommended Skills Business Process Improvement C+
(Programming Language) Governance Java (Programming Language) Leadership Microsoft Share Point Estimated Salary: $20 to $28 per hour based on qualifications.
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