Support Specialist
Company Name:
Arca24.com
Start date: 2014-10-29T14:18:04.27
Salary period: Annual
JD Young's mission is to hire and retain exceptional employees who share our goal for total customer satisfaction. One of our biggest success factors is our employees. JD Young currently has an opening for a Managed Print Support Specialist in the Downtown Tulsa area. The key role of this position is to monitor the SmartPrint System and alerts and process customer requests in such a manner that their expectations are fulfilled. Primary Duties and
Responsibilities: Review the performance of the Smartprint System daily to ensure it is performing properly for each customer and equipment on the SystemVisit Customer locations to assist technical personnel in resolving network issues, reporting issues that relate to the ability to monitor the equipment for meters and alerts.Assist Help Desk Personnel in screening service calls on printer, MFD and fax based service issuesPerform remote installation of DCAs and installing new customers on the Smartprint SystemTake inbound service and supply requests from Customers and EmployeesDevelop and provide reports for customers for reviews as requiredBe proficient in the E-Automate ROI and FM Audit Software Systems sufficiently so as to prepare reports and research information as needed Education and Experience Requirements: High School graduate and course work with an accredited University in business or related subject., or Military Training and experience that is related to a mission critical position. A
and N
certifications desired, but not a requirement initially. Knowledge of application software, specifically Microsoft Office (primarily Word, Excel, PowerPoint and Outlook. In the absence of A
and N
certifications, the candidate must successfully complete a skills assessment covering critical areas of TCP/IP, logical operation and troubleshooting areas. Demonstrated human relations skills and communication skills through past work experience. Demonstrated proficiency in written and oral communication skills. Environmental Factors and Working Conditions: The physical environment of this position is general office surrounded by approximately 5 other employees in a call center setting. Interaction with co-workers and customers is required on a daily basis. This position typically requires significant visual effort (e.g. interface with computer and 10-key) and involves assignments requiring significant levels of concentration. Typical hours of operation are 8:00a.m. to 5:00p.m., Monday through Friday. Overtime may be required outside the normal business hours and days. Regular and reliable attendance is required. We offer excellent benefits including medical, dental, and 401K!Estimated Salary: $20 to $28 per hour based on qualifications.
Arca24.com
Start date: 2014-10-29T14:18:04.27
Salary period: Annual
JD Young's mission is to hire and retain exceptional employees who share our goal for total customer satisfaction. One of our biggest success factors is our employees. JD Young currently has an opening for a Managed Print Support Specialist in the Downtown Tulsa area. The key role of this position is to monitor the SmartPrint System and alerts and process customer requests in such a manner that their expectations are fulfilled. Primary Duties and
Responsibilities: Review the performance of the Smartprint System daily to ensure it is performing properly for each customer and equipment on the SystemVisit Customer locations to assist technical personnel in resolving network issues, reporting issues that relate to the ability to monitor the equipment for meters and alerts.Assist Help Desk Personnel in screening service calls on printer, MFD and fax based service issuesPerform remote installation of DCAs and installing new customers on the Smartprint SystemTake inbound service and supply requests from Customers and EmployeesDevelop and provide reports for customers for reviews as requiredBe proficient in the E-Automate ROI and FM Audit Software Systems sufficiently so as to prepare reports and research information as needed Education and Experience Requirements: High School graduate and course work with an accredited University in business or related subject., or Military Training and experience that is related to a mission critical position. A
and N
certifications desired, but not a requirement initially. Knowledge of application software, specifically Microsoft Office (primarily Word, Excel, PowerPoint and Outlook. In the absence of A
and N
certifications, the candidate must successfully complete a skills assessment covering critical areas of TCP/IP, logical operation and troubleshooting areas. Demonstrated human relations skills and communication skills through past work experience. Demonstrated proficiency in written and oral communication skills. Environmental Factors and Working Conditions: The physical environment of this position is general office surrounded by approximately 5 other employees in a call center setting. Interaction with co-workers and customers is required on a daily basis. This position typically requires significant visual effort (e.g. interface with computer and 10-key) and involves assignments requiring significant levels of concentration. Typical hours of operation are 8:00a.m. to 5:00p.m., Monday through Friday. Overtime may be required outside the normal business hours and days. Regular and reliable attendance is required. We offer excellent benefits including medical, dental, and 401K!Estimated Salary: $20 to $28 per hour based on qualifications.
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