Customer Advocate Specialist
Company Name:
Health Care Svc Corp
BASIC FUNCTION:
Under supervision, this position is responsible for escalated inquires for Medicare Advantage Prescription Drug and Medicare Part D Texas, New Mexico, Oklahoma and Illinois. Research, interpret, and resolve escalated inquires, working independently and consistently meeting both internal and external customer needs.
JOB REQUIREMENTS:
1) High school diploma OR GED.
2) 2 years customer service experience in a health care or insurance environment.
3) Experience evaluating customer situations, making decisions, and responding quickly to questions.
4) Knowledge of HCSCs customer issue protocols.
5) Experience handling escalated customer issues.
6) Clear and concise verbal and written communication skills.
7) Interpersonal and analytical skills.
8) Data entry and/or typing experience.
PREFERRED JOB REQUIREMENTS:
1) Call monitoring and auditing experience.
This position is located in Tulsa, OK.
Relocation is not provided at this time.
Sponsorship is not provided at this time. _Job ID #:_ 438432
Location: OK - Tulsa
Functional Area: Claims & Customer Service
Department: Medicare Service Center (MSC)
Position Type: Full-Time Regular
Education Required: High School Diploma
Experience Required: At least 2 years
Relocation Provided: No
Posting Expiration Date: Apr 21, 2014
Estimated Salary: $20 to $28 per hour based on qualifications.
Health Care Svc Corp
BASIC FUNCTION:
Under supervision, this position is responsible for escalated inquires for Medicare Advantage Prescription Drug and Medicare Part D Texas, New Mexico, Oklahoma and Illinois. Research, interpret, and resolve escalated inquires, working independently and consistently meeting both internal and external customer needs.
JOB REQUIREMENTS:
1) High school diploma OR GED.
2) 2 years customer service experience in a health care or insurance environment.
3) Experience evaluating customer situations, making decisions, and responding quickly to questions.
4) Knowledge of HCSCs customer issue protocols.
5) Experience handling escalated customer issues.
6) Clear and concise verbal and written communication skills.
7) Interpersonal and analytical skills.
8) Data entry and/or typing experience.
PREFERRED JOB REQUIREMENTS:
1) Call monitoring and auditing experience.
This position is located in Tulsa, OK.
Relocation is not provided at this time.
Sponsorship is not provided at this time. _Job ID #:_ 438432
Location: OK - Tulsa
Functional Area: Claims & Customer Service
Department: Medicare Service Center (MSC)
Position Type: Full-Time Regular
Education Required: High School Diploma
Experience Required: At least 2 years
Relocation Provided: No
Posting Expiration Date: Apr 21, 2014
Estimated Salary: $20 to $28 per hour based on qualifications.
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